From code to boardroom
My career progressed from software engineering and enterprise banking applications into business analysis, product management, project leadership and multi-workstream programme delivery.
DIGITAL • TECHNOLOGY • CUSTOMER EXPERIENCE
I lead complex technology change from strategy to measurable impact.
Digital & IT Project / Programme Manager with 17 years of experience across financial services, commercial organisations and public service — delivering payments, cloud, CRM, AI-enabled customer service, enterprise automation and transformation programmes.
ABOUT
Technology leadership with delivery depth.
I combine programme governance with hands-on understanding of software delivery, APIs, banking infrastructure, cloud platforms and customer journeys.
Business-led technology
I translate business needs into roadmaps, requirements, governance and releases — keeping customer outcomes, operational value, risk and adoption visible throughout delivery.
Regulated environments
Experience spans banking, financial crime, payments, ESG, public service and customer information — environments where delivery quality, traceability, security and control matter.
IMPACT
Selected outcomes at a glance.
Metrics below are drawn from the supplied project evidence.
500+users supported by enterprise workflow automation
25+specialists & suppliers coordinated on CBRE / Bank of America delivery
80%reduction in manual HR administration
50%efficiency improvement from platform modernisation
99.9%database uptime supporting critical banking operations
4 marketsGhana, Senegal, Guinea and DRC agent-banking rollout
PROJECT PORTFOLIO
41 projects. One delivery story.
Filter by domain, search by keyword, and open any project to see what it was and why it mattered to the business.
EXPERIENCE
Career progression.
A path from engineering and enterprise applications to digital transformation, customer experience and programme leadership.
2026–Present
DWP — User Insight & Service Support
.
2024–Present
Tech Solutions Ltd — IT Project Manager / Software Engineer
Azure cloud solutions, enterprise integrations, CI/CD, delivery governance and multidisciplinary teams.
2024
CBRE / Bank of America — Digital & Technology Project Manager
European workplace technology, ESG, Dynamics 365, Smartsheet, Power Automate, suppliers and executive governance.
2022
FirstBank — IT Programme Manager
Payments, agent banking, core-banking integrations, IVR/self-service and large-scale digital banking delivery.
2021
Product, Project & BA Leadership — FCMB, Polaris, FirstBank, AB Microfinance, CSCS
Digital products, QR payments, AML/FCCM, software modernisation, requirements and multi-market deployments.
2012
Fidelity Bank — Senior Software Developer
Enterprise banking applications, payment integration, reporting automation, HR workflow automation and database reliability.
Earlier
ISERVE / Greenwich Trustees / Computer Warehouse
Project support, transport/payment integration, IT support, networking, payment terminals and foundational software development.
CAPABILITIES
Where I create value.
Programme & Project Leadership
Agile • Waterfall • Hybrid • RAID • Change control • Financial tracking • Governance • Executive reporting • Supplier management
Digital & Customer Experience
CRM • Omnichannel • IVR • Chatbots • Voice biometrics • Customer journeys • Service improvement • Product roadmaps
Cloud & Enterprise Platforms
Azure • CI/CD • Dynamics 365 • SharePoint • Power Platform • Smartsheet • Azure DevOps • Jira
Payments & Banking
Agent banking • POS • USSD • PSPs • Card schemes • NIBSS QR • Reconciliation • Settlement • Core banking integration
Technical Delivery
REST APIs • Web services • C# • ASP.NET • SQL Server • Oracle • Middleware • UAT • Release management
Certifications
PMP • Certified Scrum Master • Google Project Management • ITIL v3 • Microsoft • DevOps PM • SQL / Oracle certifications
POSITIONING
Best suited to high-change environments where technology, customers and operations meet.
Programme ManagerSenior Project ManagerDigital Transformation LeadTechnical Product ManagerCX TransformationPayments / Banking
CONTACT
Have a transformation challenge?
I’m interested in senior roles and programmes where strong governance, technical understanding and customer-centred delivery need to come together.